1. General

 

 

Richfield Occupational Health Solutions Limited complies with all applicable statutory and regulatory requirements relevant to the services provided.

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These Terms and Conditions govern the provision of services by Richfield Occupational Health Solutions Limited. By requesting or booking services, you agree to be bound by these Terms.

 

All services are supplied strictly subject to these Terms and Conditions. Any additional or differing terms proposed by you, whether contained in a purchase order, internal policy, or other documentation, shall not apply unless expressly agreed in writing by a Director of Richfield Occupational Health Solutions Limited.

 

In the event of any inconsistency between these Terms and any other documentation, these Terms shall prevail.

 

No variation to these Terms shall be valid unless confirmed in writing by a Director of Richfield Occupational Health Solutions Limited.

 

A person who is not a party to the Contract shall have no rights under or in connection with it.

 

 

 

2. Pricing and Contract Formation

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Prices are available upon request and are published on our website.

 

A binding contract is formed when we issue written confirmation of your booking. Any contract or agreement must be authorised and signed by a Director of Richfield Occupational Health Solutions Limited to be valid.

 

 

 

3. Booking Appointments

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All booking requests must include any purchase order numbers, references, invoicing instructions or specific documentation requirements at the time of booking.

 

We are not bound by any internal audit procedures, policies, or compliance requirements unless these are expressly notified to us and agreed in writing at the time of booking.

 

Bookings may be submitted via our website. Where you have specific requirements relating to your employees or facilities, it is your responsibility to ensure that such requirements are communicated clearly at the time of booking.

 

A booking confirmation email will be issued. It is your responsibility to review the confirmation carefully and notify us immediately of any inaccuracies. Richfield Occupational Health Solutions Limited shall not be liable for errors not notified prior to the appointment taking place.

 

Amendments to bookings must be requested by telephone on 01233 349021, option 3, or by email to OHS@richfield.co.uk.

 

 

 

4. Cancellations and Non-Attendance

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When an appointment is booked, the allocated time is reserved exclusively.

 

If you are unable to attend, you must notify us as soon as reasonably practicable.

 

To cancel an appointment, please contact us on 01233 349021, option 3, between 09:00 and 17:00, or email OHS@richfield.co.uk.

 

A cancellation is defined as an appointment withdrawn prior to the scheduled time.

A non-attendance, or no-show, is defined as failure to attend without prior notification.

 

In the event of cancellation without sufficient notice, or non-attendance, the full appointment fee will be charged.

 

 

 

5. Attendance and Conduct

 

 

Candidates must arrive at least 10 minutes prior to their scheduled appointment time.

 

If a candidate refuses to provide required consent for the service to be undertaken or for results to be communicated to their employer where applicable, the service will not proceed and the full fee will remain payable.

 

We operate a zero-tolerance policy in respect of threatening behaviour, verbal abuse or physical misconduct. We reserve the right to refuse service or withdraw our staff from any location where unacceptable behaviour occurs. In such circumstances, the full fee will remain payable.

 

Appointments are conducted on a one-to-one basis. Where on-site facilities are inadequate and prevent the completion of screening or assessment, the full fee will be charged.

 

 

 

6. Data Protection and Confidentiality

 

 

Richfield Occupational Health Solutions Limited is registered with the Information Commissioner’s Office as a Data Controller. Full details of our data handling practices are set out in our Privacy Notice available on our website.

 

All results and communications are confidential. You must not disclose any results except to the candidate or their professional advisers, unless otherwise permitted by law.

 

Any confidential information obtained during the course of our professional relationship, including intellectual property, shall remain confidential.

 

Upon request and subject to appropriate evidence of consent, we may arrange for the transfer of medical records to another occupational health provider. We reserve the right to charge reasonable administrative fees for this service.

 

In the event that your organisation ceases trading, we will retain records for the legally required retention period, after which they will be securely destroyed.

 

 

 

7. Payment

 

 

Payment for services is required at the time of booking via our website, unless otherwise agreed in writing.

 

 

 

8. Regulatory Reporting

 

 

Where applicable, statutory reporting obligations, including under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, remain the responsibility of you as the employer.

 

 

 

9. Business Continuity

 

 

In the event of disruption to our operations, we will notify you and use reasonable endeavours to maintain continuity of service, including rearranging appointments where necessary.

 

 

 

10. Limitation of Liability

 

 

This clause sets out the entire financial liability of Richfield Occupational Health Solutions Limited, including liability for acts or omissions of employees, agents, consultants and subcontractors.

 

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

 

Subject to the above, our total aggregate liability arising in contract, tort including negligence, breach of statutory duty, misrepresentation, restitution or otherwise in connection with the Contract shall be limited to £500.

 

We shall not be liable for loss of profits, loss of business, loss of goodwill, loss of anticipated savings, loss of contracts, loss of use, or any indirect or consequential loss.

 

 

 

11. Force Majeure

 

 

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. Such events include industrial disputes, utility failures, transport disruption, cyber-attacks, war, terrorism, civil disturbance, natural disasters, extreme weather, governmental action, epidemic or pandemic events, or failure of suppliers or subcontractors.