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Cancellation Policy

Missed Appointment Policy


Our goal is to provide quality service to all our customers in a timely manner. No-shows, late arrivals, and cancellations can cause inconvenience to our other clients. Please be aware of our policy regarding missed or cancelled appointments.

Appointment Cancellation


When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. Please call Richfield DNA Ltd as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call as soon as you are aware that you cannot attend. Appointments are in high demand and your advanced notice will allow another customer access to that appointment time.

How to Cancel Your Appointment 


If you need to cancel your appointment, please call us on 01233 349061 between the hours of 09:00 & 17:00. Alternatively, you can email We will return your call as soon as possible.


A cancellation is when the appointment is cancelled before the appointment time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient the full amount of the missed appointment fee.


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